Refund & Returns

If your order arrives damaged, defective, or different from what you ordered, please contact Dua Skin Care promptly at duaskincare.store@gmail.com. Include your order number, item name and photos where helpful so we can review the issue.

Requesting a return

Please contact us before sending an item back. We will explain whether your item is eligible and provide return instructions. Items should be unused and in their original packaging where applicable. For hygiene reasons, opened personal care items may not be eligible for change-of-mind returns. This does not limit your rights for faulty or incorrectly supplied goods.

Refunds

Once an approved return is received and checked, we will confirm the refund amount and method. For Cash on Delivery orders, our team will arrange an appropriate refund method with you. Refund timing may vary by payment provider. Do not mail a return until we provide the return address and instructions.

For help, send us a message or email duaskincare.store@gmail.com.